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SFG ... The industry's newest force in modern fulfillment

From our newly expanded 140,000 square-foot plant facility in Big Sandy, Texas, we provide publishers and direct-marketers with new, innovative fulfillment systems and technologies that are some of the most advanced, responsive and productive in the industry.

SFG offers the fulfillment industry true, real-time relational database technology. A tremendous breakthrough in fulfillment technology developed by SFG's visionary programming team, it provides access to every subscriber/customer activity from files that SFG updates every day.

SFG has the industry's most unique fulfillment capabilities. We offer a full spectrum of subscription, catalog, continuity and product fulfillment, database management, list processing and call center and letter shop services. Through our Web site we give our clients secure 24/7 access to current data.

We have a well-trained, dedicated staff of specialists and account managers experienced in all aspects of fulfillment operations. They are committed to ensuring that SFG's full resources consistently deliver outstanding performance and value at every level of our operations.

Solid foundation

SFG was formed in 1997 with the merger of the successful individual fulfillment operations of two consumer publishing and direct mail companies, Annie's Attic and The Needlecraft Shop. The merged operations were moved into a new 60,000 square-foot plant facility that has since more than doubled in size to accommodate the continuing strong growth of SFG's business over the years. SFG's extensive information systems operate on an IBM eServer i5 Model 520, utilizing advanced programs developed by our own team of innovative programmers, as well as packages from Group 1 Software. SFG is part of Dynamic Resource Group, a privately held company, founded by the Muselman family of Berne, Ind.

Frequently Asked Questions

Q. What is a "relational database?"

Q. What do you mean when you say you have a "unified database?"

Q. You describe SFG's fulfillment system as being "real-time." Can you explain what that means?

Q. What are SFG's hours of operation?

Q. What do front-end operations and back-end operations include?

Q. How long does it take to in-convert?

Q. How are conversions handled?

Q. Does your continuity fulfillment system support negative option?

Q. If a customer sends a payment for a magazine subscription, when will that payment be posted to his/her account?

Q. Can I look at the number of catalog orders that were processed so far during the week?

Q. Within the industry, IBM computers are called the AS/400, AS/400e, iSeries and System i5. Are these systems the same?

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111 Corporate Dr., Big Sandy, TX 75755