Customer Service

SFG provides order processing and customer service via phone, mail, e-mail, fax and file transfers and uploads. SFG offers payment options that include cash, check and credit card, as well as installment billing by various methods, such as cash, check, credit card, third party, bill-me options and purchase order.

SFG's Customer Service Center provides industry-leading customer interaction and the opportunity for cross-selling and up-selling within and across business lines. Whether it is presenting your customers with that great renewal offer or cross-selling another publication or product, SFG's automated and rule-based cross-sell system can lead to increased profitability within your business.

Our customer service operations are open seven days a week and include:

• immediate, real-time customer look-up
• unified view of the customer across all of your business models, publications and products
• live remote call monitoring
• upsell and cross-sell options